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Contact Us Vanessa Yieh
Technology Support Specialist


Erik Kelly
Technology Support Specialist
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General Information

Overview

Chat allows you to communicate with instructors, assistants, and other students in real time over the internet.

Examples of Chat uses:

  • Virtual office hours.
  • Test review sessions.
  • Student groups practicing writing in a foreign language.

The first step in using Chat as a student is joining a Chat room.

Using Chat

Access Chat

Accessing Chat from the MyEEE page:

  1. Log in to EEE and go to your MyEEE page.
  2. Go to your "MyStudentClasses" module.
  3. If an instructor or assistant has created a chat room for you class, a "Chat" link will be active. Click the "Chat" link.

    MyStudentClasses module chat link

  4. You should now be in Chat for the specified class.

Accessing Chat from the ToolBox:

  1. Log in to EEE.
  2. Go to the "ToolBox" link from the navigation bar.

    toolbox link

  3. Click the "Chat" link from the list of tools.
  4. You should now be in Chat.

Join chat rooms

Joining a chat room:

  1. Access Chat.
  2. Locate the class whose chat room you would like to join. If the chat room's window is open, click the "Enter" link.
  3. You should now be in the chat for the appropriate class.
Browsers that have pop-up blocking enabled may be unable to view the chat room window.
If you have a pop-up blocker enabled and cannot access a chat room, try disabling the pop-up blocker and reloading the page.

Chat with students

Chatting:

  1. Access Chat.
  2. Join a chat room.
  3. To send a chat message, type your message in the text field at the bottom of the window, and hit the enter/return key to send.
  4. You should now be chatting.
Browsers that have pop-up blocking enabled may be unable to view the chat room window.
If you have a pop-up blocker enabled and cannot access a chat room, try disabling the pop-up blocker and reloading the page.

Create chat rooms

Students cannot create chat rooms; only instructors and assistants that have been given access to the tool can create chat rooms.

View conversation logs

Chat conversation logs are a record of an entire chat room conversation. Instructors and assistants may choose to release chat room logs to students, but may also choose to restrict log viewing to participants, or not release logs at all.

If you want to know whether or not a chat room's logs will be available to you, contact your instructor or assistant for the chat room's associated class.

Viewing the chat log:

  1. Access Chat.
  2. Locate the chat whose conversation log you want to view.
  3. Click the "Logs" link.
  4. You should now be viewing the chat conversation log for the appropriate chat.

Troubleshooting

Why can't I enter a chat room?

There are a number of reasons why you might not be able to enter a chat room.

  • Make sure your browser supports pop-up windows. If your browser has disabled pop-ups in an attempt to stem pop-up ads, the chat window will not appear.
  • The chat room might have expired. The chat room is on a timer, set according to the chat room's administrator, and you might not have entered the room before the chat timer closed.
  • Only classes who have been given access to the chat room may enter. Please verify that your instructor or assistant has created a chat room and associated it with your class.
  • Only students who are officially enrolled in the class may view the chat room. Please verify that you are officially enrolled in the class.

If you have checked the above four items, and still cannot enter a chat room, please Contact Us.

Why am I missing classes?

There are several reasons why classes may be missing. Some of the most common causes are listed below.

Common causes for missing classes:

  • You may be viewing a different quarter on EEE — Switch Quarters
  • Students: You may not be officially enrolled in the class — Student Access
  • Assistants: Your instructor may not have added you in Assistants — Learn More
  • Instructors: Your Department Scheduler may have not added you to the Registrar's Electronic Schedule of Classes (eSOC)

Use the Missing Classes look-up tool to check your status and receive trouble-shooting help.