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Canvas for Students

Canvas Access Issues: Resolved

Issue Status • Last updated: Saturday, 3/31 12:45pm

Known Issue Status
Access to Winter 2018 courses on Canvas
If you can't access a Winter 2018 Canvas course, the course may have been set to conclude by the instructor.
Resolved Saturday, 3/24
Instructor & student access to Spring 2018 courses on Canvas
If you can't access a Spring 2018 Canvas course, it may not yet be published.
Resolved Thursday, 3/29
TA access to Spring 2018 courses on Canvas Resolved Friday, 3/30
Re-population of groups in Canvas course spaces Resolved Tuesday, 3/27
Access to Winter 2018 & Spring 2018 Canvas course spaces for Observers and Additional Students Resolved Tuesday, 3/27
Ability to create Canvas course spaces Resolved Thursday, 3/29
Up-to-date enrollment data processing for Spring 2018 Resolved Thursday, 3/29
Ability to access existing instructor Canvas sandboxes Resolved Thursday, 3/29
Ability to create instructor Canvas sandboxes Resolved Wednesday, 3/28
Access to Spring 2017 Canvas course spaces Resolved Tuesday, 3/27
Access to Fall 2015 through Fall 2017 Canvas course spaces Resolved Saturday, 3/31
Access to invite-only Canvas Pilot course spaces (Spring & Summer 2015) Resolved Saturday, 3/31
Ability to add Additional Students, Observers, and sections to Canvas course spaces Resolved Thursday, 3/29

Issue overview

Starting at 2:45pm on Friday, March 23rd, users began to report issues accessing Canvas.

This issue was caused by an unexpected error in a key campus data file that powers Canvas. We are correcting the problems this caused (see Issue Status, above), as well as putting more robust error checks in place to avoid this problem in the future.

We realize this has a negative impact on both instructors and students. We apologize for the inconvenience and problems this has caused.

Thank you for your patience,

The EEE Team

Send EEE support an email with your question or comment

  • To: EEE Support Team <eee@uci.edu>

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    All known Canvas access issues have been resolved. If you are a student and can't view a Canvas course space, please check MyEEE to see if your instructor is using Canvas before contacting us.
For urgent after-hours help, call the OIT Help Desk: (949) 824-2222
Office open during normal Monday - Friday business hours

Hours of Operation

  • EEE provides phone and email support during normal business hours, Monday through Friday, excluding University holidays.
  • For urgent after-hours help, call the OIT Help Desk: (949) 824-2222

EEE Support Staff

  • Erik Kelly
  • Interim Instructional Support Supervisor
  • Vanessa Yieh
  • Technology Support Specialist
  • Zachary Zahringer
  • Technology Support Specialist